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(Ziff-Davis)(D56A)(1997).ISO/demos/backweb/doc/client95/tealtoc.gif){kind=small}
Possible reasons:
(Ziff-Davis)(D56A)(1997).ISO/demos/backweb/doc/client95/bdgreen.gif){kind=small} | Download is suspended. Refer to Chapter 6, Suspending Downloading. |
| All the channels are disabled. Refer to Chapter 4, Activating a Channel. |
| Download of all the InfoPak types from all the channels is disabled. Refer to Chapter 4, Accessing Channel Options, Types. |
| The disk space which you have allocated to each one of the channels is full and none of the InfoPaks can be currently deleted. Refer to Chapter 3, Customizing BackWeb, Storage. |
| None of the channels have new InfoPaks for you. |
| Your computer is currently not connected to the Internet. |
| The Firewall of your organization blocks the BackWeb communication. In this case consult your system administrator. If the system administrator tells you to use a specific port number for BackWeb communication, go to the Connection setting, click on Advanced and determine the UDP port number which is used for BackWeb communication. |
Possible reasons:
| Download is disabled. Refer to Chapter 6, Suspending Downloading. |
| The channel is disabled. Refer to Chapter 4, Activating a Channel. |
| Download of some or all the InfoPak types from this channel is disabled. Refer to Chapter 4, Accessing Channel Options, Types. |
| The disk space which you have allocated to this channel is full and none of the InfoPaks from this channel can be currently deleted. Refer to Chapter 4, Accessing Channel Properties, Advanced. |
| The channel has no new InfoPaks for you. |
| The BackWeb server of the channel is down. |
Possible reasons:
| Automatic play of InfoPaks may be disabled. Refer to Chapter 3, Customizing BackWeb, InfoFlashes & Audio. |
| The channel of the InfoPak may be disabled. Refer to Chapter 4, Activating a Channel. |
| The type of the InfoPak is disabled globally. Refer to Chapter 2, Installing BackWeb. |
| The type of the InfoPak is disabled for the specific channel. Refer to Chapter 4, Accessing Channel Options, Types. |
| The InfoPak is not matured yet, i.e. the channel has explicitly specified that this InfoPak should not be automatically displayed before a given date. |
| The InfoPak is already expired. |
Possible reasons:
| The automatic play of InfoPaks is disabled. Refer to Chapter 3, Customizing BackWeb, InfoFlashes & Audio. |
| Automatic play of animation is disabled. Refer to Chapter 4, Accessing Channel Options, Types. |
| All channels are disabled. Refer to Chapter 4, Activating a Channel. |
| Automatic play of animation in all the channels is disabled. Refer to Chapter 2, Installing BackWeb. |
If your Web browser displays a message saying it has encountered an unknown type of file (application/x-iad), then the table of helper applications in your browser is not set correctly. This might happen if you installed the browser after starting the current BackWeb session. In this case, shut down and restart BackWeb.
In case your browser is not fully supported by BackWeb (typically, a browser other than Netscape Navigator or Internet Explorer) you must manually fix the table of helper applications in your browser (refer to the documentation of your browser for more information).
If you are using Netscape and you see the message box saying: “Failed to create temp file”, go to the temporary directory which is used by Netscape and delete any unneeded file. Repeat the registration procedure.
Either the BackWeb client is not running or the Explorer is down. To start the BackWeb client, go to the Start menu and choose Programs and BackWeb. If the BackWeb window is opened and the icon is still not displayed in the notification area, shut down BackWeb and restart it.